So I called a meeting…

Posted by Monica in Consumer Complaining, Random Rants | 1 comment

I was up early today, hoping to get a phone call from either of the two people I left messages for over the weekend… and nothing… So at 8:30am, I started calling Gold’s Gym to find out who the Gym Manager was, and when he would be in. The gal gave me his name, and told me he also manages the Elk Grove Gold’s Gym, and he doesn’t give anyone a set schedule. I was able to leave him a message at both gyms in hopes that he’d get it at some point that morning. My parents showed up around 9am, and I waited around to see if the GM would call me back. I finally decided that I’d at least talk to the Child Care Manager and bring it to the GM later if I needed to. So, off I went with a couple of letters all printed out, and a list of questions that Daddy and I had come up with the night before that we wanted answered. I was a Mommy on a mission!

When I got there, I was happy to find out the GM had arrived! I caught him while he was running around, and asked if I could speak with him and the CCM together about an incident that happened on Saturday. We got the CCM and sat down at a table in the lobby. I was ready. I had my letters out for them, and just explained everything that happened. The shock, the realization, the fear and then the anger. They were both very receptive, and visibly upset that this had happened. The CCM was extremely upset that she was not notified that it had happened. She told me that there would definitely be some disciplinary action, and that she was going to work on the lock issue, and she was going to speak to the child care providers that were there that day. The GM told me he was going to speak to the Front Desk Agent that said she was the one to grab Monkey Do before she ran out the front doors and get her side of the story.

All in all.. I think the meeting was productive. I was promised a phone call with answers to some of our questions either today or tomorrow… I really hope that something happens that renews my feeling of security when I take my girls there. If it wasn’t for the Child Care there, I wouldn’t be able to go! It’d be a huge waste if I couldn’t bring them there any longer…

I’ll update when I find out more!