Drama.. such a funny word… I use it for so many things.

Well, After my little visit with the Ashley Furniture Home Store, they promised me my chaise would be delivered on Tuesday… Yesterday. Apparently the salesman that helped us was “new”… umm didn’t your store open up just 4 days before we went in there?? Yeah, he’s new and so is just about everyone in it… anyway… He somehow messed up someone else’s order too. Someone who happened to order the same exact couch as us, on the same exact day… except he needed the chaise on the side we received and instead GOT the chaise on the side we needed… so hey! How about giving me his chaise, and giving him ours??? Yup.. so that was what was happening. Otherwise I’d have had to wait until sometime after the 15th for it to be delivered… some “rush”… Well, the manager, whose name also happens to be Ashleigh, just spelled differently, told me I would receive a call on Monday to let us know what time our chaise would be delivered… Did that happen? Hell no.

So Tuesday morning, I had already thought they forgot all about me. I had errands I needed to run, and in the hopes that they would at least call me before they showed up, I took to the roads to get things done before our storms on Wednesday. When we were about 1/2 way done with our errands, I called the store and spoke to Ashleigh. She sounded perplexed as to why I didn’t get a phone call. I really wasn’t surprised. She told me that they had me scheduled for between 12 and 4pm… Well, that’s a pretty big window, and I was only 20 minutes away from the beginning of that window. The bad thing was, I still had 2 places to go, and they were 30 minutes away from where I was. I called Daddy and asked him to log in to Vonage and make sure phone calls would come to my cell phone if I wasn’t home. We rushed through the last two errands and ran home. On our way home, we happen to see an Ashley Furniture truck passing us, in the opposite direction. All I could think was great.. we just missed them… I got home and just waited. We waiting until 3:30pm, and I finally called the store. Just as I was getting off the phone with the store, my phone beeps. It’s the delivery guys calling to make sure I was home. They were here within 10 minutes… phew! It was finally here! Now, my couch is complete… Thank goodness.

Lesson from all of this?? While I am extremely pleased with my couch, I am quite dissatisfied with the service I received after the mistake was realized. The salesperson that helped us was very apologetic, and I appreciate that. I’m just upset about the lack of the phone calls I received despite all the promises.

Needless to say, we didn’t purchase the girls’ mattress sets from Ashley Furniture… but it wasn’t because of this situation. It was because they couldn’t tell us when we would get them. They told us 2-4 weeks. We wanted to make sure the girls had them before Christmas. Instead, after an afternoon of shopping around, we purchased them from Rose Brothers Furniture on Bell Fork Rd, here in Jacksonville. The service was exceptional, and they helped us find the perfect sets in our price range… Oh, and we were able to pick them up right away too… The girls are now in their “big girl” beds… but I’ll save all of that for a new post!